How to Contact Support

Can’t find an article in our Help Center to help you with your issue? No worries. Our Support team is a few taps away and we are always here to help you with any issues you may be experiencing! You can contact us directly by sending an email to support@alightmotion.com.

We also have a shortcut from the app that you can use to contact Support, and you can access this by opening Alight Motion, going to Settings in the side menu, and then tapping Email Support! This will bring you to the Email app on your device, and you can let us know about the issues that you’re experiencing or any concerns you may have.

Please also make sure to reply to any auto responses you may receive, and carefully follow instructions from our support team, so that we can address your concerns! Our normal response time is 1 to 3 business days, due to the volume of tickets we receive, but may be longer during the holiday season (our support team follows Korean and Indonesian public holidays).

Thank you for your understanding and patience!