I can’t import my project package on iOS. What should I do?

Support
Support
  • Updated

If you’re unable to import your Project Package because it opens the App Store instead of Alight Motion, follow these simple steps to troubleshoot the issue:

👉 Alight link

  1. Instead of tapping the link, copy it.
  2. Open a separate browser app (not an in-app one), such as Chrome.
  3. Paste the link.
  4. When the link opens on the browser app, long-press the Open button instead of tapping Open.
  5. Select Open in Alight Motion.
  6. Tap Import when prompted.

👉 QR code

  1. Scan the QR code and copy the link.
  2. Open a separate browser app (not an in-app one), such as Chrome.
  3. Paste the link.
  4. When the link opens on the browser app, long-press the Open button instead of tapping Open.
  5. Select Open in Alight Motion.
  6. Tap Import when prompted.

 

If you still need help, feel free to Submit a request from the top of this page. We recommend including a screen recording that could show your experience and the Alight link or QR code you’re trying to import.

Was this article helpful?

Comments

0 comments

Article is closed for comments.