I can’t find my photos/videos. What should I do?

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  • Updated

We recommend checking the following instructions to make sure all permissions are set correctly.

👉 iPhone/iPad

  • Make sure that Demo Mode is off in the App Settings of Alight Motion. Open the app > tap on the side menu > make sure that the toggle for Demo Mode is turned off.
  • Confirm that there are compatible files available. They should be in your Photos app or in Files under the Alight Motion folder.
  • Verify that Alight Motion has permission to access your content. Go to the Settings app > tap Alight Motion > make sure that Photos is set to All Photos and that the Media & Apple Music toggle is turned on.
  • Check that your media files are stored on your device. The app can only access files in the Photos app or the Alight Motion folder within the Files app.

👉 Android

  • Make sure that Demo Mode is off in the App Settings of Alight Motion. Open the app > tap on the side menu > make sure that the toggle for Demo Mode is turned off.
  • Verify that Alight Motion has permission to access your content. Go to the Settings app > Apps > Manage Apps > Alight Motion > make sure that all permissions to access your media are on. The location of this setting may be slightly different depending on your device.

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