We recommend trying the following steps to troubleshoot the issue:
- Update the app to the most recent version from the Google Play Store or Apple App Store
- Install the latest version of iOS or Android OS on your device
- Reboot your device and make sure no other apps are running at the same time
- If you’re on Android, confirm that your device is Play Protect Certified
⚠️ We advise you not to delete and reinstall the app as it’ll permanently delete all of your projects.
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