I can’t open the app. What should I do?

  • Updated

If you can’t open the app because the app crashed, we recommend following these steps to troubleshoot the issue:

  1. Update the app to the most recent version from the Google Play Store or Apple App Store
  2. Install the latest version of iOS or Android OS on your device
  3. Reboot your device and make sure no other apps are running at the same time
  4. If you’re on Android, confirm that your device is Play Protect Certified

⚠️ We advise you not to delete and reinstall the app, as it’ll permanently delete all of your projects.


If you still need help, feel free to Submit a request from the top of this page. We recommend including the following:

  • A screen recording that could show your experience
  • Your device model and iOS/Android OS version
  • A screenshot of the app version installed on your device:
    • Android: open the Settings app on your device > Apps > Manage Apps > Alight Motion > take a screenshot
    • iPhone/iPad: open the Settings app on your device > tap General > Storage > Alight Motion > take a screenshot showing the app version

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