The app crashed during export. What should I do?

  • Updated

If the app crashed when trying to export your project, we recommend trying each of the following and exporting after each to troubleshoot the issue:

  1. Reboot your device and make sure no other apps are running at the same time.
  2. Update the app to the most recent version from the Google Play Store or Apple App Store.
  3. Install the latest version of iOS or Android OS on your device.
  4. Export from the project list as this uses fewer resources. On the project list tab, long-press the project thumbnail > tap Export at the bottom-left corner.
  5. Export from the project list by adjusting the export settings. Use a lower resolution, frame rate, or bitrate (Quality slider).

To open the export settings: on the project list tab, long-press the project thumbnail > tap Export at the bottom-left corner > tap the arrow (>) icon next to Video > adjust the settings here.


If you still need help, feel free to Submit a request from the top of this page. We recommend including the following:

  • A screenshot or screen recording that could show your experience, including any error message you may have received.
  • A screenshot of the About screen from Alight Motion: open the app > tap on the side menu > About > take a screenshot.
  • A screenshot of the lowest export settings used to export the project: from your project, tap Export > tap the arrow > icon next to Video to see the export settings > take a screenshot.

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