Account Mismatch errors could occur if you're signed in to a different Alight Motion account than the one used when the subscription was purchased. To troubleshoot the issue, we recommend signing in to the same Alight Motion account you were signed in with when you purchased the subscription.
The Alight Motion account and the app store account can be two different accounts. Therefore, make sure you’re signed in with the correct Alight Motion account.
If you still need help, feel free to Submit a request from the top of this page. We recommend including a screen recording that could show your experience, and a screenshot of the My Account screen from the app: open Alight Motion > tap the profile icon at the top-right corner > take a screenshot.