My project’s exporting process exceeds 100%. What should I do?

  • Updated

If the progress bar exceeds 100% when exporting your project, we recommend trying the following steps to troubleshoot the issue:

  1. Duplicate the project from the project list, and enter the duplicated project
  2. Remove one media layer, audio or video, from the timeline, and take note of which layer is removed
  3. Export the project with the following settings:
    • Resolution: 180p
    • Frame Rate: low
    • Quality: low
  4. If the problem persists, repeat step #2 with different layers until the export is successful and the corrupted layer is identified

When you’ve successfully exported the project, follow these steps:

  1. Duplicate the original project again and open it
  2. Remove the layer that caused issues
  3. Change the export settings to the desired settings
  4. Export the project

If you still need help, feel free to Submit a request from the top of this page. We recommend including the project package that’s experiencing the issue so we can try to reproduce the issue.

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